With their headquarters in Kuala Lumpur in Malaysia, AirAsia is regarded as a low-cost airline that is one of the biggest airlines in the country. The airline officially started its operations in 1996 having been established in the year 1993. The airport was established by a government owned enterprise although it later got repossessed by Tune Air after it had attracted huge debts. The purchase by a new entity was the lifeline that the company needed considering that the profit margin rose steadily after the purchase. Among the initial actions was the institution of affiliates and opening new flight routes. The airline also bought other airlines as a way of limiting the monopoly that had been initially enjoyed by Malaysia Airlines.

The airline later opened the second hub in Senai Airport from where its first international flight was launched. The efforts to expand the brand saw the airline increase its destinations to other areas such as Southern China, Vietnam and Indonesia among other areas. The airline flies to over 200 destinations worldwide and this was a result of the partnership with other smaller airlines as well as opening new hubs in other areas such as Bangkok. AirAsia has also partnered with Thailand’s Asia Aviation and this partnership is mainly relevant for the domestic operations between Bangkok and other domestic destinations. Recent changes have seen the airline switch to the latest models of the Airbus A320-200. It is actually the largest buyer of the single-aisle airbus.

*All information is valid as of May 2017

Fly with Air Asia


The online booking site is quite updated and one can easily book according to the chosen routes which are all listed on the online booking platform. The prices are also outlined for the various routes that are used by AirAsia. There are travel agents who also provide the booking services for AirAsia.


Those travelling Premium flatbed are often the second to board after the crew. Check in is often 45 minutes to departure although gates close about 15 minutes to departure.


AirAsia uses the A320-200 which has a single row configuration. This means that the planes have single rows on either side of the aisle and each row has sets of three seats each. The most preferred seats are those found between row 1-5 and these are classified as hot seats. There are advantages using these seats as they are the first to disembark and the first to be served on the plane as they are located towards the front of the plane. However, comfort is assured on the AirAsia planes.


Food and beverages are not free on the flights. One can either make purchases during the flight or make orders online. Online orders come with discounted rates for the travellers. The menu used is dependent on the route that a particular flight takes hence it is imperative that one checks the menu even before ordering.


The in-flight entertainment is poor and it is advisable that one carries personal headphones on the AirAsia flights especially for passengers using economy class. Those travelling Premium, however, can access them for free.


The carrier does not have a straight refund policy. In the case of missed, cancelled or delayed flights, the passenger is asked to wait for the next earliest flight. The carrier can also opt to retain the fare and credit for future travel which must be within 3 months.


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Contact - Air Asia

Airline phone Number

+852 3013 5060 (Hong Kong Call Center)

Airline website URL

Airline Address

Kuala Lumpur International Airport

Sepang, Selangor


Prices shown on this page are estimated lowest prices only. Found in the last 45 days.