Bangkok Airways

Bangkok Airways is a regional airline that operates flights within Southeast Asia. It is based in Bangkok, the capital of Thailand, and has been operational since 1986. With the growth of the tourism industry in Thailand, Bangkok Airways has grown to be one of the biggest players in the Thai airline industry. It operates over 20 routes, covering not only major tourist destinations within Thailand, but also regional destinations such as Hong Kong, Singapore, Maldives, and India, to name a few. As a testament to the quality of the airline, Bangkok Airways was awarded the “World’s Best Regional Airline” and “Best Regional Airline in Asia” titles by Skytrax in 2016.

More information about Bangkok Airways can be gleaned from their website, Facebook page, and Twitter page. Bangkok Airways also has a mobile app that can be downloaded on both Apple and Android devices. Regular customers can also consider joining FlyerBonus, their frequent flyer program.

This information was updated on 31 May 2017.

Fly with Bangkok Airways

Online Booking

Flight bookings, hotel reservations, car rentals, and airport transfers can be arranged for on the Bangkok Airways website. Customers can even buy travel insurance through a third-party website, Allianz Global Assistance. For travellers that are undecided on their travel plans, Bangkok Airways’ Destination Insight page provides useful information about the destinations that the airlines fly to. Passengers can also make changes or check their booking through the Manage my Booking page. Premium Economy, which is known as the Blue Ribbon Club for Bangkok Airways, is an option that can be selected during online booking.


The Bangkok Airways fleet consists of 36 aircrafts, of which 12 are Airbus A319-100s, 9 are Airbus A320-200, 9 are ATR 72-600, and 6 are ATR 72-500.

All A319s and A320s consist of only Economy Class seats, which have a 31-inch pitch and 19.8-inch width.

The ATR planes tend to be smaller in size but have similar seat dimensions, which have a 31-inch pitch and 18-inch width. Premium Economy seats are the same as Economy Class seats, except that the middle seat is left empty to allow more space for each passenger on the aisle or window seats.

Online and Mobile Check-In

Online check-in is available for passengers from 24 hours to 1 hour before the departure time. Passengers will need to enter their booking reference and their last name to retrieve their booking. Alternatively, at the airport, it is also possible to check-in at one of the Bangkok Airways kiosks, also between 24 hours and 1 hour before the flight. Please note that passengers on international flights will still need to have their travel documents verified at the self-service check-in counters at least 90 minutes before their flight.

Baggage Allowances

Passengers in the Economy Class are allowed one baggage with a maximum weight of 20 kg for adults, and 10 kg for children. Passengers that are in the Blue Ribbon Class (Premium Economy) are allowed to check in one 30 kg baggage for both adults and children. FlyerBonus program members will receive an additional 10 kg in baggage allowance. Overweight baggage charges vary according to country of origin and destination. For example, overweight baggage for a passenger travelling from Hong Kong to Thailand is US$10 (HK$78) per kg. The full price matrix is available here.

Service on Board

Even though most of the flights are regional and hence rather short, Bangkok Airways provides an in-flight meal to all passengers. Those in Premium Economy can choose from a special menu prepared by leading Thai chefs. There is no in-flight entertainment for Economy Class passengers. However, Premium Economy passengers will be offered an iPad mini with in-flight entertainment.

Ticket Refund and Changing Policies

All refunds are processed through the website. Certain tickets are non-refundable when issued – in these cases, airport and government taxes will be refunded with a penalty fee.

Bangkok Airways

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