China Southern Airlines

China Southern Airlines is a major international airline based out of Beijing Capital International Airport and Guangzhou Baiyun International Airport. It first started operations in 1988 and has now grown to become the 4th biggest airline in the world and the largest in Asia. It operates flights to over 193 destinations in the world and handles over 100 million passengers a year. As of 2011, China Southern Airlines has been given a 4-star rating by Skytrax. It is also a member of the SkyTeam alliance and has its own frequent flyer program, the Sky Pearl Club. Information about the airline can be found on its website or through its mobile app, CZ APP, which can be downloaded on Apple and Android devices. CZ APP allows passengers to book tickets, check their flight status, verify tickets, and modify their booking.

This information was updated on 31 May 2017.

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Online Booking

China Southern Airlines has a Chinese website (with English language options), as well as a global website, the latter of which is more user-friendly and informative. Tickets can be booked on the website. Customers with flexible travel plans can also check out their offers and promotions to find good deals on flights. On the website and the mobile app, passengers can manage their trip, check-in online, and check their flight status.


China Southern Airlines has a massive fleet of 507 aircrafts, of which 138 are Boeing 737-800s, 122 are Airbus A320-200s, and 92 are Airbus A321-200s. It is also currently the only airline to have Airbus A380s in service.

Boeing 737-800s have three classes of seats. Business Class seats are recliners with a 42-inch pitch, and 24.1-inch width. Premium Economy seats have a 34-36-inch pitch and 17.2-inch width. Finally, standard Economy Class seats have a 29-inch pitch and 17.2-inch width.

Airbus A320s and A321s both also have three classes of seats – Business, Premium Economy, and Economy – with similar seat dimensions. Business Class is made up of 8 recliner seats with 42-44-inch pitch and 22-inch width. Premium Economy seats have a 36-inch pitch and 19.5-inch width. Economy Class seats have a 30-inch pitch and 19.5-inch width.

Online and Mobile Check-In

Online check-in is available both on the website and the mobile app. This service is available in Hong Kong, but be sure to check this list for the open cities. Passengers will need to enter their ticket number and name to retrieve the booking. Online check-in is available 24 hours before the departure time. At the airport, please proceed to the check-in counter to drop off your checked baggage and obtain a boarding pass at least 60 minutes before departure.

Baggage Allowances

Baggage allowances differ based on the zones of travel. Zone 4, which includes journeys to and from Hong Kong, have a baggage allowance of one 23 kg piece for Economy Class, two 23 kg pieces for Premium Economy, three 23 kg pieces for Business Class, and three 32 kg pieces for First Class. The maximum dimensions (length + width + height) is 158 cm. Detailed information on baggage allowance based on zones can be found here.

Service on Board

All seats on China Southern Airlines flights come outfitted with a personal TV screen displaying in-flight entertainment. Business and First Class passengers can also enjoy larger TV screens and on-demand entertainment. The airline also provides in-flight meals for all passenger, including complimentary drinks and snacks.

Ticket Refund and Changing Policies

Ticket refund and changing policies depend on the fare conditions which are listed on the ticket. Once the ticket has been confirmed, passengers can make changes on the Manage my Booking page on the website, with applicable charges if there is any fare difference. Passengers can also submit a request for a refund if they wish to cancel their flight. This can be done on the booking record, by choosing the booking record and then selecting “refund”. There will be cancellation charges levied based on the fare conditions.

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