Map

Japan Airlines

Japan Airlines was established in 1951 by the government although the airline later became private in the year 1987. It is the second largest carrier I the country after All Nippon Airways which is the biggest carrier in Japan. During the initial years, the airport had its headquarters in Ginza from where most of its initial individual flights were operated. The maiden international flight by the airline was between Tokyo and San Francisco which carried about 18 people.

The airline was initially called JAL although the merger between JAL and japan Air Systems saw the name change to Japan Airlines, the name that it has retained till date. The airline has had its fair share of challenges, for instance, the financial crisis that hit the airline in 2006 which led to mass retrenchment of staff as well a cut back on the routes that it used. The situation went worse to the extent that the airline had to apply for protection from the government. Efforts to support the airline saw the waiver of about 730 Yen and an investment of 300 yen ploughed into the airline. This was after the collapse of talks on a possible merger with ANA.

The airline was further embroiled in the rivalry between delta and American following its dalliance with both alliances. The airline has, however, grown to unprecedented heights and it is one of the best airlines in Japan currently.

Fly with Japan Airlines

CHECK-IN

Online check-in should be made at least between 72-1 hour before departure time however, physical check in often happens 45 minutes to departure.

BOARDING

Priority is given based on the class of travel and physical being. The old and physically challenged are likely to board first.

SEATING

The seats in First Class have air weave pillows for the customers. The seats have ample legroom following the positioning if the entertainment system. The seats at the edges are not some of the best places to sit while using any Japan Airlines. It is also good to note the reduced bulkhead seats in Japan Airlines. However, sleeping during the flights may be difficult especially with the sink in seats.

IN-FLIGHT ENTERTAINMENT

In-flight services are generally dependent on the class in which one travels, however, meals are provided for all passengers and one is asked to reserve allergy friendly food early enough to avoid any challenges. Wi-Fi services, in-flight shopping, and skyward are also provided for all passengers.

IN-FLIGHT ENTERTAINMENT

The entertainment varies as the passenger is given an array of pieces to pick from. Videos, audio captions and magazines are some forms of entertainment offered in the planes. There are various audios items from music to verbal stories that one can listen to. TV program guide is also availed for the passenger to use during the flight. Passengers in economy class are given Panasonic headphones

REFUND POLICY

Refunds are only made to the person whose name is on the ticket. If one fails to use the ticket or a part of the ticket, a refund will be made to the said individual. Refunds can also be made under the title ’involuntary refund.’ This occurs when the failure to use the ticket is caused by the airline.

Japan Airlines

4.0/5
Based on 820 reviews

We rate providers based on user feedback about: price reliability, fees, customer service, and the ease of use of the provider's site.

Find out more

Contact - Japan Airlines

Airline phone Number

From Hong Kong: +852 3919 1111 (Booking), +852 2769 6524 (General)

Airline website URL

www.jal.com

Airline Address

Shinagawa, Tokyo, Japan

Prices shown on this page are estimated lowest prices only. Found in the last 45 days.