Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Haka House Taupo in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In the event of an early departure, the property will charge you the full amount for your stay. This property is located in a residential area and guests are asked to refrain from excessive noise. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Guests under the age of 18 can only check in with a parent or official guardian. Please note that children under 18 years of age cannot be accommodated at this property. Please note that reception hours are as follows: 09:00 until 17:00, daily. If you expect to arrive outside reception opening hours, please inform Haka Lodge Taupo in advance, using the contact details found on the booking confirmation. Late check in can be arranged, and there are staff onsite at all times to assist with any urgent enquiries outside of office hours. Please note that there is a 2.5% charge when you pay with a credit card. * Full payment for the entire stay is required 48 hours prior to the scheduled arrival date for flexible bookings and full payment is charged upon confirmation for non-refundable bookings. * When booking 4 rooms or 8 guests or more will be considered as group booking and additional terms and conditions will apply.