Abrazo Sofia Hotel by HMG
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飯店快訊
最早入住時間： | 14:00 |
|---|---|
最晚退房時間： | 12:00 |
寵物 | 寵物禁止入住 |
設施與服務
Wi-Fi
停車
空調
機場巴士
健身中心
24 小時接待中心
更多Abrazo Sofia Hotel by HMG相關資訊
Abrazo Sofia Hotel by HMG
Situated in Sofia, less than 1 km from Banya Bashi Mosque, Abrazo Sofia Hotel by HMG features accommodation with a fitness centre, private parking, a garden and a terrace.
評價來源：
團體旅客
UK
留言日期：2026年5月21日
入住日期：2026年5月
Decent Hotel
We started & ended our Mercury Journey Through the Balkans adventure at this hotel.
First visit
Check in was a bit of a farce, took an absolute age to hand out room keys to 17 people on a Mercury group tour.
Spacious room with a large comfortable bed, pillows not so. Minibar fridge, tea/coffee making facilities, adequate hanging & drawer space, 2 charging points beside the bed, wifi good, aircon good, complimentary water x 2 daily, tiny inroom safe which had been closed by a previous guest!!! so had to run to reception to get a master key.
Room was not sound proofed as we could hear the trams outside.
Bathroom had a walk-in shower with shower gel & shampoo dispensers, soap dispenser at basin, hairdryer. No shelf space for soap bags & toiletries.
Buffet breakfast had the usual hot & cold choices with fried/scrambled eggs, sausage, bacon, rolls, ham, cheeses, waffles, French toast, good coffee machine & fruit juice machine & a selection of sweet delights.
Friendly & helpful staff.
As a group we had a welcome 3 course dinner in the restaurant which was very disappointing, tasteless & under seasoned. Was supposed to be a traditional meal with local entertainment!! No draught beer in the bar.
Hotel location was a bit out of the way. No restaurants or bars in the local vicinity & a 25+ minute walk to the city centre.
Second visit.
Quicker checkin.
Different room not facing the street, a lot quieter.
Same description for the room including the problem with the safe. Why do the staff not check that the safe is open, not a difficult job!!!
Bathroom same.
Breakfast same.
Farewell dinner was in local restaurant with entertainment.
Part of a Mercury Balkans holiday tour group.
First visit
Check in was a bit of a farce, took an absolute age to hand out room keys to 17 people on a Mercury group tour.
Spacious room with a large comfortable bed, pillows not so. Minibar fridge, tea/coffee making facilities, adequate hanging & drawer space, 2 charging points beside the bed, wifi good, aircon good, complimentary water x 2 daily, tiny inroom safe which had been closed by a previous guest!!! so had to run to reception to get a master key.
Room was not sound proofed as we could hear the trams outside.
Bathroom had a walk-in shower with shower gel & shampoo dispensers, soap dispenser at basin, hairdryer. No shelf space for soap bags & toiletries.
Buffet breakfast had the usual hot & cold choices with fried/scrambled eggs, sausage, bacon, rolls, ham, cheeses, waffles, French toast, good coffee machine & fruit juice machine & a selection of sweet delights.
Friendly & helpful staff.
As a group we had a welcome 3 course dinner in the restaurant which was very disappointing, tasteless & under seasoned. Was supposed to be a traditional meal with local entertainment!! No draught beer in the bar.
Hotel location was a bit out of the way. No restaurants or bars in the local vicinity & a 25+ minute walk to the city centre.
Second visit.
Quicker checkin.
Different room not facing the street, a lot quieter.
Same description for the room including the problem with the safe. Why do the staff not check that the safe is open, not a difficult job!!!
Bathroom same.
Breakfast same.
Farewell dinner was in local restaurant with entertainment.
Part of a Mercury Balkans holiday tour group.
商務旅客
留言日期：2026年6月19日
入住日期：2025年11月
Problem-solving is not within their competencies.
Arrogant and completely incapable of solving problems. They do not even respond to complaint emails.
獨遊旅客
留言日期：2026年1月28日
入住日期：2026年1月
Other Hotels offer better solutions
Bad experience, booked from 26 to 28 February in another HMG structure in the center. Forced by HMG to move to the less central Abrazo hotel, after one day, 27 afternoon I am "asked" to leave the hotel due to "overbooking". They had transferred me to another hotel considering one night and not two as per booking. Imagine my disappointment, I was in bed after a tiring day. They would have moved me to another hotel, without considering my disappointment and discomfort. Solution found through Booking with full refund of the stay and last night in another structure. It was not my first choice, however, to you the considerations on the service offered.
團體旅客
留言日期：2026年1月5日
入住日期：2026年1月
Uninterested and rude staff
The minibar in the room didn’t work. One night, the hot water stopped and we had to round it off with cold water while taking a bath. January's weather -7 degrees!!! The watch at the front desk said nothing but what to do. Our efforts to reach the hotel manager the next day were wasted. They didn’t even reply to the email we wrote
情侶
留言日期：2025年10月8日
入住日期：2025年9月
Good accommodation
The venue is set within a 15-minute walk from the city center. The staff is friendly and the breakfast very complete.
The rooms are small but cozy.
The rooms are small but cozy.
位置
1000 保加利亞索菲亞bulevard "Hristo Botev" 116|距離市中心 1.15 公里
入住與退房
最早入住時間：
14:00
最晚退房時間：
12:00
實用資訊
寵物禁止入住
請聯絡飯店，詢問有關新增額外床位的問題。