Center Parcs Bispinger Heide
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飯店快訊
最早入住時間： | 16:00 |
|---|---|
最晚退房時間： | 10:00 |
早餐 | 提供早餐 |
寵物 | 寵物可付費入住 |
兒童 | 此飯店歡迎孩童入住 |
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Wi-Fi
停車
游泳池
健身中心
Spa
餐廳
Center Parcs Bispinger Heide：評價
評價來源：
家庭旅客
留言日期：2026年7月19日
Seeking full compensation back after staying in 2 houses with moisture and mold
Booking DB14672954
can clearly keep the bullshit in the house can think about ordering a vacation here unless you have a good immune defense the case is the one we ordered a vacation through the Danish car vacation to the center parcs bispinger heide from d 13 July 2026 to d 21 July 2026 we can keep it in the house and think about it as soon as we can see the house 337 that it's well enough enclosed by trees and bushes but it was only the dick of what we've seen inside we're going to get into the apartment that needs to make everything possible down the wall and there's a new mouth spots on the wall and there's a new time at the kitchen there we're loading the whole bathroom ceiling and there's a better place in the bathroom roof and there's a good gardin sitting in the corner and there's a lot of flying water on the ceiling and under the man's bag we've got a lot of silver fish in the sand, he's got pictures of the big length of the day and there's mouthful mouth in the bed and there's bed and there's a mouthfulness and there's a vacation and there's a holiday and it's a year we's a year on the terrace and we's a year we'd we'd a year we'd we'd have a good luck in the next year we's d's gather in the house
Outside on the terrace there are filled with moose caves and every time we put them to there comes new we so many of them and at all food stations and no poison to see anywhere plus our terrace was tiles not even finished laid outside and it was filled with a lot of branches/pins and was filled with cloves is not a place you would sit and was so hot a house be in for we could not have doors or windows open because there was a risk of mice inside. At the terrace door there are 3 ceiling boards that broke and on one of the rooms there is black mold/mushroom in the window we have of course filmed everything and we have taken a picture of everything so we have documentation of everything we say about the window in the living room out towards the road could you print out and closed not tightly we also in almost every corner of the house there is moisture down against the foot list and up on the wall where there is also floor that rises after moisture.
We have 2 boys who are deeply unhappy about the holiday here as they say it has not been nice and we have gotten ruined our beloved summer vacation oh have had to move all the time this has been so crazy and been so grotesque that you don't understand it. We have after we came home struggled with a lot of headache and we go and run away really much and had it bad there are limits for what to find yourself in when you pay over 20 thousand for your holiday so it should just be fine so we demand of course full compensation back for. for we have far from getting what we paid for and we are willing to go on with the case here plus we recorded the conversation the man had with the manager for having documentation she understood really well we would not be in it and said so it should not be etc but what can we use it for our holiday was totally destroyed and their photos on the website are at least not what it should live up to and have been really edited for it should look like something it is not. After all the chaos here we chose to withdraw and go home on July 17th for we became more and more bad in it not smart after our son's completed course we are totally in shock and for it should not be enough so we have sought complaint through Danish car holidays and will have full compensation back for this nightmare and they inform there 6-8 weeks of parenting so we are now standing with 2 unhappy children that can not find a new holiday to because they have so inhumane long waiting time and to the time when they have dealt with the case so the kids in school again this is simply not acceptable. We are so furious about the action and the way it is handled!!
can clearly keep the bullshit in the house can think about ordering a vacation here unless you have a good immune defense the case is the one we ordered a vacation through the Danish car vacation to the center parcs bispinger heide from d 13 July 2026 to d 21 July 2026 we can keep it in the house and think about it as soon as we can see the house 337 that it's well enough enclosed by trees and bushes but it was only the dick of what we've seen inside we're going to get into the apartment that needs to make everything possible down the wall and there's a new mouth spots on the wall and there's a new time at the kitchen there we're loading the whole bathroom ceiling and there's a better place in the bathroom roof and there's a good gardin sitting in the corner and there's a lot of flying water on the ceiling and under the man's bag we've got a lot of silver fish in the sand, he's got pictures of the big length of the day and there's mouthful mouth in the bed and there's bed and there's a mouthfulness and there's a vacation and there's a holiday and it's a year we's a year on the terrace and we's a year we'd we'd a year we'd we'd have a good luck in the next year we's d's gather in the house
Outside on the terrace there are filled with moose caves and every time we put them to there comes new we so many of them and at all food stations and no poison to see anywhere plus our terrace was tiles not even finished laid outside and it was filled with a lot of branches/pins and was filled with cloves is not a place you would sit and was so hot a house be in for we could not have doors or windows open because there was a risk of mice inside. At the terrace door there are 3 ceiling boards that broke and on one of the rooms there is black mold/mushroom in the window we have of course filmed everything and we have taken a picture of everything so we have documentation of everything we say about the window in the living room out towards the road could you print out and closed not tightly we also in almost every corner of the house there is moisture down against the foot list and up on the wall where there is also floor that rises after moisture.
We have 2 boys who are deeply unhappy about the holiday here as they say it has not been nice and we have gotten ruined our beloved summer vacation oh have had to move all the time this has been so crazy and been so grotesque that you don't understand it. We have after we came home struggled with a lot of headache and we go and run away really much and had it bad there are limits for what to find yourself in when you pay over 20 thousand for your holiday so it should just be fine so we demand of course full compensation back for. for we have far from getting what we paid for and we are willing to go on with the case here plus we recorded the conversation the man had with the manager for having documentation she understood really well we would not be in it and said so it should not be etc but what can we use it for our holiday was totally destroyed and their photos on the website are at least not what it should live up to and have been really edited for it should look like something it is not. After all the chaos here we chose to withdraw and go home on July 17th for we became more and more bad in it not smart after our son's completed course we are totally in shock and for it should not be enough so we have sought complaint through Danish car holidays and will have full compensation back for this nightmare and they inform there 6-8 weeks of parenting so we are now standing with 2 unhappy children that can not find a new holiday to because they have so inhumane long waiting time and to the time when they have dealt with the case so the kids in school again this is simply not acceptable. We are so furious about the action and the way it is handled!!
家庭旅客
留言日期：2026年6月19日
入住日期：2026年6月
Mwah, okay.
Arrived today at Center Parcs Bispingerheide.
Upon arrival (14.30) we could not yet enter the cottage. We knew that, so we went to the Plaza. Lunch could be ordered on the terrace until 3pm but at 2.50pm we were directed to the snack bar inside. Then ordered a drink. Took all very long, while it was not very busy. The cottage (premium 8p) is "okay" but could use a refresher and a paint roller. Too bad how guests handle a stay, and also a pity that this is not fixed up again.
Upon arrival (14.30) we could not yet enter the cottage. We knew that, so we went to the Plaza. Lunch could be ordered on the terrace until 3pm but at 2.50pm we were directed to the snack bar inside. Then ordered a drink. Took all very long, while it was not very busy. The cottage (premium 8p) is "okay" but could use a refresher and a paint roller. Too bad how guests handle a stay, and also a pity that this is not fixed up again.
家庭旅客
留言日期：2026年7月18日
Everything is showing its age
We had rented a premium bungalow, but what was that supposed to mean? Access to the bungalow is very poor; the pavement by the bungalow is falling apart, not to mention the bushes growing over everything. Everything is very sloppy. Terrace furnished with simple plastic furniture. On top of that, you have to find the bungalow in the first place. Everything is just showing its age, a pity. At these prices.
飯店回應
留言日期：2026年7月29日
Vielen Dank für Ihre ehrliche Rückmeldung!
Es tut uns leid, dass Ihr Premium-Bungalow Ihre Erwartungen nicht erfüllen konnte. Gerade bei einer Unterkunft dieser Kategorie dürfen unsere Gäste einen gepflegten Gesamteindruck und einen entsprechenden Komfort erwarten.
Ihre Hinweise zum Zustand der Wege, der starken Vegetation rund um den Bungalow, der Terrassenausstattung sowie zur Orientierung im Park nehmen wir sehr ernst. Auch Ihr Eindruck, dass einige Bereiche in die Jahre gekommen sind, ist wertvolles Feedback für uns. Wir verstehen gut, dass insbesondere bei den aktuellen Preisen die Erwartungen an Zustand und Erscheinungsbild entsprechend hoch sind.
Umso bedauerlicher ist es, dass der erste Eindruck und die Außenanlagen Ihren Aufenthalt beeinträchtigt haben.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Ihr Feedback geben wir an die zuständigen Teams weiter, damit entsprechende Verbesserungsmöglichkeiten geprüft werden können.
Herzliche Grüße
Ihr Center Parcs Team
Es tut uns leid, dass Ihr Premium-Bungalow Ihre Erwartungen nicht erfüllen konnte. Gerade bei einer Unterkunft dieser Kategorie dürfen unsere Gäste einen gepflegten Gesamteindruck und einen entsprechenden Komfort erwarten.
Ihre Hinweise zum Zustand der Wege, der starken Vegetation rund um den Bungalow, der Terrassenausstattung sowie zur Orientierung im Park nehmen wir sehr ernst. Auch Ihr Eindruck, dass einige Bereiche in die Jahre gekommen sind, ist wertvolles Feedback für uns. Wir verstehen gut, dass insbesondere bei den aktuellen Preisen die Erwartungen an Zustand und Erscheinungsbild entsprechend hoch sind.
Umso bedauerlicher ist es, dass der erste Eindruck und die Außenanlagen Ihren Aufenthalt beeinträchtigt haben.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Ihr Feedback geben wir an die zuständigen Teams weiter, damit entsprechende Verbesserungsmöglichkeiten geprüft werden können.
Herzliche Grüße
Ihr Center Parcs Team
家庭旅客
留言日期：2026年7月22日
A mixed experience …
We have had one bad experience which definitely has affected how we think of this place. Before we left our home to visit it here, we have been looking through our booking to see what we should bring (e.g towels, bed linens etc).
In our booking confirmation and in the app AND in the FAQ section, it said we should leave bed linen and towels on the floor when we departure.
We arrived, believing there would be bed linen and towels included, but there were none here. My husband went to the reception to ask for help because we were confused. In the cabin, it also states that we should leave it on the floor. My husband is met by a woman who has been working here for many years telling him in German (that she insist on doing meanwhile she’s saying that she understand him) that it is communicated on their webpage.
So my husband was told that we needed to pay for it.
The ONLY place it states this information is when you book the cabin. It says “By request”. So do you, Center Parcs, really expect your guests to either remember this information months ahead or do you really expect us to act like we want to book a cabin again just to check for this important information before we visit you?
It is a bad customer experience, bad information architecture in your digital products and just a really bad way to handle it.
Apart from the above, The facilities are okay. But the place is worn and used. Our Comfort cabin is overall ok, but much of it is worn and dirty. The cleaning is done really bad - there are stains on the floor and several marks on the walls. The cabin is cold in the mornings and evenings and we need to use blankets and sweaters to keep us warm, especially our 3 year old. It seems like the only way to warm up the cabin is by using the fireplace where we need to buy wood first.
In our booking confirmation and in the app AND in the FAQ section, it said we should leave bed linen and towels on the floor when we departure.
We arrived, believing there would be bed linen and towels included, but there were none here. My husband went to the reception to ask for help because we were confused. In the cabin, it also states that we should leave it on the floor. My husband is met by a woman who has been working here for many years telling him in German (that she insist on doing meanwhile she’s saying that she understand him) that it is communicated on their webpage.
So my husband was told that we needed to pay for it.
The ONLY place it states this information is when you book the cabin. It says “By request”. So do you, Center Parcs, really expect your guests to either remember this information months ahead or do you really expect us to act like we want to book a cabin again just to check for this important information before we visit you?
It is a bad customer experience, bad information architecture in your digital products and just a really bad way to handle it.
Apart from the above, The facilities are okay. But the place is worn and used. Our Comfort cabin is overall ok, but much of it is worn and dirty. The cleaning is done really bad - there are stains on the floor and several marks on the walls. The cabin is cold in the mornings and evenings and we need to use blankets and sweaters to keep us warm, especially our 3 year old. It seems like the only way to warm up the cabin is by using the fireplace where we need to buy wood first.
飯店回應
留言日期：2026年8月13日
Thank you for taking the time to share such detailed feedback about your stay.
We’re sorry that the information provided before your arrival about bed linen and towels was not clear enough and led to an unpleasant surprise. We understand your point: when information is spread across the booking journey, the app and the FAQ, it should be easy to find and understand without having to search through several pages again.
We’re also sorry that the handling of your question at reception did not leave you feeling properly listened to. A clear and helpful explanation should always be provided, regardless of the language used.
Regarding the condition of your Comfort cabin, we regret that the cleanliness and general upkeep did not meet your expectations. Our teams prepare and check each accommodation before arrival, and your comments about the stains, marks and overall condition will be shared with the relevant teams.
We understand your concerns about the cabin feeling cold, particularly with a young child. Heating is available in the accommodation, while the fireplace is an additional feature that can also be used depending on the cabin.
Thank you again for sharing such specific feedback. It highlights both the importance of clear pre-arrival information and the need to maintain the expected standard of our accommodation.
We’re sorry that the information provided before your arrival about bed linen and towels was not clear enough and led to an unpleasant surprise. We understand your point: when information is spread across the booking journey, the app and the FAQ, it should be easy to find and understand without having to search through several pages again.
We’re also sorry that the handling of your question at reception did not leave you feeling properly listened to. A clear and helpful explanation should always be provided, regardless of the language used.
Regarding the condition of your Comfort cabin, we regret that the cleanliness and general upkeep did not meet your expectations. Our teams prepare and check each accommodation before arrival, and your comments about the stains, marks and overall condition will be shared with the relevant teams.
We understand your concerns about the cabin feeling cold, particularly with a young child. Heating is available in the accommodation, while the fireplace is an additional feature that can also be used depending on the cabin.
Thank you again for sharing such specific feedback. It highlights both the importance of clear pre-arrival information and the need to maintain the expected standard of our accommodation.
家庭旅客
留言日期：2026年7月14日
Big disappointment: unkempt park and substandard accommodation
Our stay in the **VIP house** was unfortunately a big disappointment and in no way met our expectations.
Right upon arrival, it was noticeable that the house was clearly showing its age and had not been cleaned properly. Walls and ceilings had obviously not been thoroughly cleaned for a long time. For a vacation home advertised as **VIP**, this condition is simply unacceptable.
Additionally, the windows are drafty, which allows vermin to get into the house. The front door also does not close properly and has significant leaks.
The entire park makes an unkempt impression. Paths, grounds, and buildings appear outdated and poorly maintained. Unfortunately, one cannot speak of a well-maintained holiday resort here.
The bread roll service included in the VIP package was also particularly disappointing. This does not work as one would expect from a VIP offer. The fact that the bread rolls have to be reordered daily is neither convenient nor in line with the premium claim.
Added to this is a safety problem: The lamp on the way to our house was defective. As a result, the path was poorly lit at night, and a family member twisted their ankle due to the darkness. Such defects should be remedied immediately.
During our stay, several attractions were also out of service. There was neither prior information nor any form of price reduction or compensation for this.
Our conclusion: The price-performance ratio is not right at all. For a VIP offer, we expect cleanliness, well-maintained facilities, and functioning services. Unfortunately, we were disappointed in almost all points.
**We unfortunately cannot recommend Center Parcs Bispingen and would not book another stay there.**
Right upon arrival, it was noticeable that the house was clearly showing its age and had not been cleaned properly. Walls and ceilings had obviously not been thoroughly cleaned for a long time. For a vacation home advertised as **VIP**, this condition is simply unacceptable.
Additionally, the windows are drafty, which allows vermin to get into the house. The front door also does not close properly and has significant leaks.
The entire park makes an unkempt impression. Paths, grounds, and buildings appear outdated and poorly maintained. Unfortunately, one cannot speak of a well-maintained holiday resort here.
The bread roll service included in the VIP package was also particularly disappointing. This does not work as one would expect from a VIP offer. The fact that the bread rolls have to be reordered daily is neither convenient nor in line with the premium claim.
Added to this is a safety problem: The lamp on the way to our house was defective. As a result, the path was poorly lit at night, and a family member twisted their ankle due to the darkness. Such defects should be remedied immediately.
During our stay, several attractions were also out of service. There was neither prior information nor any form of price reduction or compensation for this.
Our conclusion: The price-performance ratio is not right at all. For a VIP offer, we expect cleanliness, well-maintained facilities, and functioning services. Unfortunately, we were disappointed in almost all points.
**We unfortunately cannot recommend Center Parcs Bispingen and would not book another stay there.**
飯店回應
留言日期：2026年7月30日
Vielen Dank für Ihre ausführliche und ehrliche Bewertung.
Es tut uns sehr leid zu lesen, dass Ihr Aufenthalt im VIP-Haus Ihre Erwartungen in so vielen Punkten nicht erfüllen konnte. Gerade bei einer Unterkunft dieser Kategorie dürfen unsere Gäste einen hohen Standard bei Sauberkeit, Komfort und Instandhaltung erwarten.
Besonders bedauerlich sind Ihre Hinweise zur mangelnden Reinigung, zum Zustand der Wände und Decken sowie zu den undichten Fenstern und der Haustür. Auch Ihre Schilderung, dass Ungeziefer ins Haus gelangen konnte, entspricht selbstverständlich nicht dem Anspruch, den wir an unsere Unterkünfte stellen.
Ebenso nehmen wir Ihre Anmerkungen zum allgemeinen Zustand des Parks sehr ernst. Wir verstehen, dass ein gepflegtes Umfeld und funktionierende Einrichtungen wesentlich zu einem gelungenen Urlaub beitragen.
Es tut uns außerdem leid, dass Sie mit dem Brötchenservice im Rahmen des VIP-Pakets nicht zufrieden waren und dieser nicht Ihren Erwartungen an ein Premium-Angebot entsprochen hat.
Besonders betroffen macht uns Ihr Hinweis zur defekten Beleuchtung auf dem Weg zu Ihrem Haus und dem daraus resultierenden Unfall eines Familienmitglieds. Die Sicherheit unserer Gäste hat höchste Priorität, weshalb wir diese Rückmeldung sehr ernst nehmen.
Auch Ihre Enttäuschung über die nicht verfügbaren Attraktionen ohne vorherige Information können wir nachvollziehen. Wenn Angebote während des Aufenthalts nicht genutzt werden können, sollte dies transparent kommuniziert werden.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so detailliert mit uns zu schildern. Wir bedauern sehr, dass wir Sie weder mit dem Zustand der Unterkunft noch mit dem Gesamtangebot überzeugen konnten.
Herzliche Grüße
Ihr Center Parcs Team
Es tut uns sehr leid zu lesen, dass Ihr Aufenthalt im VIP-Haus Ihre Erwartungen in so vielen Punkten nicht erfüllen konnte. Gerade bei einer Unterkunft dieser Kategorie dürfen unsere Gäste einen hohen Standard bei Sauberkeit, Komfort und Instandhaltung erwarten.
Besonders bedauerlich sind Ihre Hinweise zur mangelnden Reinigung, zum Zustand der Wände und Decken sowie zu den undichten Fenstern und der Haustür. Auch Ihre Schilderung, dass Ungeziefer ins Haus gelangen konnte, entspricht selbstverständlich nicht dem Anspruch, den wir an unsere Unterkünfte stellen.
Ebenso nehmen wir Ihre Anmerkungen zum allgemeinen Zustand des Parks sehr ernst. Wir verstehen, dass ein gepflegtes Umfeld und funktionierende Einrichtungen wesentlich zu einem gelungenen Urlaub beitragen.
Es tut uns außerdem leid, dass Sie mit dem Brötchenservice im Rahmen des VIP-Pakets nicht zufrieden waren und dieser nicht Ihren Erwartungen an ein Premium-Angebot entsprochen hat.
Besonders betroffen macht uns Ihr Hinweis zur defekten Beleuchtung auf dem Weg zu Ihrem Haus und dem daraus resultierenden Unfall eines Familienmitglieds. Die Sicherheit unserer Gäste hat höchste Priorität, weshalb wir diese Rückmeldung sehr ernst nehmen.
Auch Ihre Enttäuschung über die nicht verfügbaren Attraktionen ohne vorherige Information können wir nachvollziehen. Wenn Angebote während des Aufenthalts nicht genutzt werden können, sollte dies transparent kommuniziert werden.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen so detailliert mit uns zu schildern. Wir bedauern sehr, dass wir Sie weder mit dem Zustand der Unterkunft noch mit dem Gesamtangebot überzeugen konnten.
Herzliche Grüße
Ihr Center Parcs Team
探索該地區
29646 德國BispingenToepinger Strasse 69|距離市中心 0.87 公里
實用資訊
此飯店歡迎孩童入住
請聯絡飯店，詢問有關新增額外床位的問題。
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寵物可付費入住
提供早餐
早餐價格
HK$165（約為 EUR18）/人
早餐時間
週一至週日 08:00 至 10:00
請提前告知Center Parcs Bispinger Lüneburger Heide您預計抵達的時間。您可以在訂房時使用特殊要求方框通知對方，或透過確認函上提供的聯絡資料直接與住宿處聯繫。 客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。 提醒您，車位有限，停滿為止。 Please note that pets will incur an additional charge of EUR 7 per pet per night. Swimming paradise Aqua Mundo access is complimentary. Please contact the property in advance of your stay to check the availability of a cot and a child's high chair.
此飯店接受以下付款方式：
Center Parcs Bispinger Heide：常見問答
規劃Bispingen之旅
你知道我們可以協助你規劃接下來的旅程嗎？快來瀏覽航班和租車的獨家優惠與超值好價吧。航班