伊利圖蘭精品飯店
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飯店快訊
最早入住時間： | 15:00 |
|---|---|
最晚退房時間： | 11:00 |
寵物 | 寵物禁止入住 |
設施與服務
Wi-Fi
停車
空調
機場巴士
游泳池
健身中心
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伊利圖蘭精品飯店
Featuring a sun terrace with a swimming pool, as well as a garden, Irie Tulum is set in Tulum. Among the facilities of this property are a restaurant, a 24-hour front desk and a lift, along with free WiFi throughout the property.
評價來源：
由匿名旅客提供
留言日期：2026年6月7日
入住日期：2026年5月
The staff was amazing, the front desk helped with booking excursions, massages, and private chefs. We did the panoramic suite and it was big, comfy, and fun. We had our own rooftop pool and 3 king bedrooms/3 full bathrooms.
Had a great on site restaurant and bar. Really nice gym. Elevator was available and some of the staff spoke English for us that need it.
Only slight negatives where the nearby surroundings where not great to look at and the water would, at times, smell bad so we would have to let it run. Like most places, no hot water. A/C had to run nonstop to keep cool.
Had a great on site restaurant and bar. Really nice gym. Elevator was available and some of the staff spoke English for us that need it.
Only slight negatives where the nearby surroundings where not great to look at and the water would, at times, smell bad so we would have to let it run. Like most places, no hot water. A/C had to run nonstop to keep cool.
情侶
留言日期：2026年8月7日
入住日期：2026年8月
Go else where
The location is terrible. It’s a cheap hotel, I kind of fell for the pictures, but there’s so many better options in Tulum. I’m handicap, quad paralyzed, they advertised as step free entrance, that is a complete lie. There’s no handicap rent from the street/parking , and a very very steep ramp to get in the front door. The person at the desk could care less for the handicap. Overall, terrible place. Go elsewhere.
飯店回應
留言日期：2026年8月9日
Thank you for sharing your feedback. We are sorry that the property did not meet your expectations, but we would like to clarify an important point regarding accessibility.
Irie Tulum does have a step-free entrance from the street/parking area via a ramp, and the building is designed to provide accessible routes throughout the property. Like many buildings in Tulum, the property is constructed at an elevated level due to the region’s heavy rainy season and the need for flood protection. As a result, the entrance ramp does have a noticeable incline, and we understand that this may be more difficult for guests with certain mobility limitations.
We take accessibility seriously, and we are particularly concerned to hear that you felt the assistance provided by our front desk was inadequate. Every guest should feel welcomed and supported, and we will address this feedback with our team.
We do, however, want to clarify that describing our step-free entrance as a “complete lie” is inaccurate. There is a ramp providing step-free access to the building; nevertheless, we recognize that the incline may not be suitable or comfortable for every wheelchair user, particularly someone with significant mobility limitations. We will review how we describe the entrance so future guests can better understand the specific accessibility conditions before booking.
We appreciate your feedback and wish you the best in your future travels.
Irie Tulum does have a step-free entrance from the street/parking area via a ramp, and the building is designed to provide accessible routes throughout the property. Like many buildings in Tulum, the property is constructed at an elevated level due to the region’s heavy rainy season and the need for flood protection. As a result, the entrance ramp does have a noticeable incline, and we understand that this may be more difficult for guests with certain mobility limitations.
We take accessibility seriously, and we are particularly concerned to hear that you felt the assistance provided by our front desk was inadequate. Every guest should feel welcomed and supported, and we will address this feedback with our team.
We do, however, want to clarify that describing our step-free entrance as a “complete lie” is inaccurate. There is a ramp providing step-free access to the building; nevertheless, we recognize that the incline may not be suitable or comfortable for every wheelchair user, particularly someone with significant mobility limitations. We will review how we describe the entrance so future guests can better understand the specific accessibility conditions before booking.
We appreciate your feedback and wish you the best in your future travels.
團體旅客
留言日期：2026年6月3日
入住日期：2026年5月
engagement ring stolen and no pool - receptionists kind though
Somewhat disappointed – ENGAGEMENT RING STOLEN!!
I am writing this review with disappointment after our 9-night stay at the Irie Hotel. We booked one of their penthouses for a group of 6, expecting the experience shown in the listing photos. Unfortunately, it was a bit misleading.
The upstairs balcony and private penthouse pool were significantly smaller than advertised — the pool was basically a small plunge pool that could barely fit 2–3 people.
Even more unfortunate, the hotel’s main pool was completely empty and under construction the entire 9 days we were there. Upon arrival on our first day, the owner advised us that it would be ready the next day, but it never was. We had no access to a proper swimming pool at all. Despite this major inconvenience, management offered zero apology, explanation, or compensation.
The most unacceptable issue was the theft of my friend’s engagement ring by a maid. This was a highly sentimental and valuable item. When we reported it to reception, the staff showed almost no sympathy or urgency. There was no real investigation, no follow-up, and no assurance that the responsible maid would be held accountable. We felt completely dismissed and unsupported.
To make matters worse, the bar prices were ridiculously high and we were overcharged on our bill. We believe the hotel should have at least waived some charges or offered compensation for the unusable main pool and the stolen engagement ring — but nothing was done.
Despite this, all 3 receptionists were so lovely and helpful and recommended a lot of lovely restaurants and activities for us to do, I would give them 5 stars alone for being so friendly and helpful!
The hotel’s location is reasonably convenient, although it is not within walking distance to the beach.
Despite the engagement ring being stolen and us losing all trust in the maids and the hotel, I will say the cleaning service itself was good.
I am writing this review with disappointment after our 9-night stay at the Irie Hotel. We booked one of their penthouses for a group of 6, expecting the experience shown in the listing photos. Unfortunately, it was a bit misleading.
The upstairs balcony and private penthouse pool were significantly smaller than advertised — the pool was basically a small plunge pool that could barely fit 2–3 people.
Even more unfortunate, the hotel’s main pool was completely empty and under construction the entire 9 days we were there. Upon arrival on our first day, the owner advised us that it would be ready the next day, but it never was. We had no access to a proper swimming pool at all. Despite this major inconvenience, management offered zero apology, explanation, or compensation.
The most unacceptable issue was the theft of my friend’s engagement ring by a maid. This was a highly sentimental and valuable item. When we reported it to reception, the staff showed almost no sympathy or urgency. There was no real investigation, no follow-up, and no assurance that the responsible maid would be held accountable. We felt completely dismissed and unsupported.
To make matters worse, the bar prices were ridiculously high and we were overcharged on our bill. We believe the hotel should have at least waived some charges or offered compensation for the unusable main pool and the stolen engagement ring — but nothing was done.
Despite this, all 3 receptionists were so lovely and helpful and recommended a lot of lovely restaurants and activities for us to do, I would give them 5 stars alone for being so friendly and helpful!
The hotel’s location is reasonably convenient, although it is not within walking distance to the beach.
Despite the engagement ring being stolen and us losing all trust in the maids and the hotel, I will say the cleaning service itself was good.
飯店回應
留言日期：2026年6月4日
Thank you for taking the time to share your feedback. We are pleased to hear that our reception team made a positive impression during your stay and that you found them helpful and welcoming.
We would, however, like to clarify a few points regarding your experience.
Regarding the missing ring, this matter was discussed with management during your stay. At that time, we were informed that it may have been misplaced and that it was possible someone had taken it. We were also advised that the item was costume jewelry rather than an engagement ring. Nevertheless, we took the matter seriously, immediately spoke with our housekeeping staff, and followed our standard procedures to investigate the situation. No evidence was found to support the allegation that a member of our team had taken the item. We understand the distress caused by a missing personal belonging and regret that it was never located.
With respect to the main pool, an unexpected maintenance emergency required extensive repairs to the bottom of the pool. We sincerely apologize for the inconvenience this caused. However, we would like to clarify that we did not guarantee the pool would be available the following day. Throughout your stay, we communicated openly about the repair process, and as you witnessed, our team worked diligently each day to resolve the issue as quickly as possible.
We are sorry that aspects of your stay did not meet your expectations. Our goal is always to provide a positive experience for our guests, and while unforeseen circumstances occasionally arise, we strive to address them promptly and professionally.
We appreciate your comments and wish you all the best in your future travels.
We would, however, like to clarify a few points regarding your experience.
Regarding the missing ring, this matter was discussed with management during your stay. At that time, we were informed that it may have been misplaced and that it was possible someone had taken it. We were also advised that the item was costume jewelry rather than an engagement ring. Nevertheless, we took the matter seriously, immediately spoke with our housekeeping staff, and followed our standard procedures to investigate the situation. No evidence was found to support the allegation that a member of our team had taken the item. We understand the distress caused by a missing personal belonging and regret that it was never located.
With respect to the main pool, an unexpected maintenance emergency required extensive repairs to the bottom of the pool. We sincerely apologize for the inconvenience this caused. However, we would like to clarify that we did not guarantee the pool would be available the following day. Throughout your stay, we communicated openly about the repair process, and as you witnessed, our team worked diligently each day to resolve the issue as quickly as possible.
We are sorry that aspects of your stay did not meet your expectations. Our goal is always to provide a positive experience for our guests, and while unforeseen circumstances occasionally arise, we strive to address them promptly and professionally.
We appreciate your comments and wish you all the best in your future travels.
由匿名旅客提供
留言日期：2026年6月3日
入住日期：2026年5月
Cons: Unfortunately I am only giving two stars. There is no main pool, it’s under construction and empty. Theres a large tarp over the area where the pool is supposed to be. The website and the amenities are not updated and do not reflect the fact that there is no main pool available. I felt scammed.
The rooms and bathrooms definitely need a deep cleaning and did not look like the penthouse rooms in the photos. Dishes were dusty, ceiling fans were dusty, there were dead roaches in the sliding doors. Corrosion everywhere in the bathrooms, but I think it’s from the salt water (shower and sinks run salty water not fresh water).
The rooftop penthouse view was of another hotels construction site.
Pros: The staff were very nice and attentive. Florencia is absolutely amazing! She was super friendly, helpful, and her recommendations were great. The air conditioner works really well. The WiFi is good and it did not got out once during my visit. The chef they recommended was wonderful. He was punctual and made us a delicious breakfast while we sleep in. He cleaned all entire kitchen area when he was done cooking.
The rooms and bathrooms definitely need a deep cleaning and did not look like the penthouse rooms in the photos. Dishes were dusty, ceiling fans were dusty, there were dead roaches in the sliding doors. Corrosion everywhere in the bathrooms, but I think it’s from the salt water (shower and sinks run salty water not fresh water).
The rooftop penthouse view was of another hotels construction site.
Pros: The staff were very nice and attentive. Florencia is absolutely amazing! She was super friendly, helpful, and her recommendations were great. The air conditioner works really well. The WiFi is good and it did not got out once during my visit. The chef they recommended was wonderful. He was punctual and made us a delicious breakfast while we sleep in. He cleaned all entire kitchen area when he was done cooking.
由匿名旅客提供
留言日期：2026年5月23日
入住日期：2026年5月
The staff did not clean my room once during my visit after I requested multiple times. Each time I let the staff know to clean my room it wasn’t cleaned when I got back at the end of the day and the last day I was even refused towels.
地點良好
77760 墨西哥土倫Av. Central #43, Complejo Mayasana|距離市中心 2 公里
入住與退房
最早入住時間：
15:00
最晚退房時間：
11:00
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寵物禁止入住
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