馬拉喀什艾奎特酒店
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飯店快訊
最早入住時間： | 14:00 |
|---|---|
最晚退房時間： | 10:00 |
寵物 | 寵物禁止入住 |
設施與服務
更多馬拉喀什艾奎特酒店相關資訊
馬拉喀什艾奎特酒店
Equity Point Marrakech is located in the heart of the Medina, near the famous Jamaâ El Fna Square. Its rooftop terrace provides amazing views of the area. The guestrooms are well furnished and can sleep from 4 to 8 guests.
住宿亮點
由 AI 摘要
服務評分：
服務不穩定且反應慢
許多旅客反映服務不夠專業且不穩定：已確認的計程車與訂房未執行，入住時訂房被取消或拒絕，訊息也未獲回覆，但也有部分員工被形容為樂於助人且有禮貌。
客房：
房間分配與維護問題
大量回報指出房間分配錯誤（明明預訂女性專用卻被安排到混合宿舍）以及維護問題，例如漏水和因隔音不良產生的噪音。
設備與服務評分：
設施良好但說明具誤導性
旅客讚賞游泳池、活動與館內餐廳，但有數人指出宿舍描述具誤導性，且安靜房的指示或相關資訊不一致。
清潔度評分：
清潔狀況不一，存在害蟲與衛生疑慮
雖然清潔人員與公共區域（尤其是游泳池）常獲好評，但許多旅客反映嚴重的蟑螂問題，以及換房後出現骯髒、發霉且有下水道味的房間。
旅客評價
留言日期：2026年6月16日
入住日期：2026年6月
Good stay
The on-site restaurant is also a nice surprise: the dishes were good and well-presented.
One small point to improve: the bathroom doors make a rather unpleasant noise, which can be a bit bothersome.
飯店回應
留言日期：2026年6月24日
Thanks a lot for sharing your experience with us! It’s great to hear that you enjoyed your stay — especially our team’s friendliness, the convenient location, and the restaurant dishes. That really makes our day.
We totally get what you mean about the bathroom doors. Sometimes little details like that can make a big difference in comfort. We’ve already shared this with our maintenance crew so they can check the fittings and make sure those doors open and close quietly from now on.
Next time you’re around, we’d love to have you stay again and see the improvement for yourself. Thanks for helping us make the place even better!
Warm regards,
Guest Experience Team
- We care at Equity Point
留言日期：2026年4月18日
入住日期：2026年3月
Stressful experience and unprofessional
Before arriving, I arranged a taxi through the hostel and received confirmation twice that it was booked. The taxi never showed up. As a solo female traveler arriving in a new place, this felt very unsafe and stressful.
When I got to the hostel, they couldn’t find my reservation—even though I showed my confirmation. While standing at reception, I checked Hostelworld and saw that my booking had been cancelled without my consent.
I had originally booked an all-female dorm and paid a deposit. Instead of fixing their mistake, I was told to make a new booking and pay another deposit. I never got the first deposit back—and I didn’t receive the second one back either.
On top of that, I was placed in a mixed dorm, despite specifically booking a female-only room. Other guests later told me that this type of dorm doesn’t even exist at the hostel, which is very misleading.
I tried to resolve this directly, but the hostel has not responded to my messages or refunded my money.
Overall, this experience was stressful, poorly handled, and unprofessional. I would not recommend staying here.
留言日期：2026年4月10日
入住日期：2026年4月
Disappointing experience
Breakfast, very basic and without access to water, was proposed as a commercial gesture, but the overall experience lacked consideration and transparency
留言日期：2026年4月2日
入住日期：2026年4月
A total nightmare – Avoid at all costs!
After reporting the issue, instead of apologizing or offering a proper solution, they moved me to a second room that was in appalling hygienic conditions: it was filthy and had an unbearable smell of mold and sewage. When I pointed out that it was impossible to stay in such an environment, the staff refused to look for other solutions and were extremely rude and unprofessional. Unacceptable behavior and a health hazard.
NO
留言日期：2025年12月6日
入住日期：2025年12月
Do not stay here
地點良好
40034 摩洛哥馬拉克美納拉80, Derb El Hammam Mouassine Marrakech Medina|距離市中心 1 公里
入住與退房
最早入住時間：
14:00
最晚退房時間：
10:00
實用資訊
寵物禁止入住
請聯絡飯店，詢問有關新增額外床位的問題。