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飯店快訊
最早入住時間： | 14:00 |
|---|---|
最晚退房時間： | 12:00 |
寵物 | 寵物禁止入住 |
兒童 | 此飯店歡迎孩童入住 |
設施與服務
Wi-Fi
停車
空調
機場巴士
禁菸房
電視
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卓越旅館
Hostal Excellence is located in central Barcelona, just 100 metres from The Rambla, Portal de l’Angel and Plaza Catalunya. It offers modern, air-conditioned rooms with free Wi-Fi. The property features a lounge with sofas where you can relax.
評價來源：
團體旅客
留言日期：2025年8月6日
入住日期：2025年7月
BEDBUGS TO BE AVOIDED EMERGENCY
BEDBUGS TO AVOID!!!!!!!!
My friend and I stayed at this hotel for a week and we had an extremely unpleasant experience.
From the very first days, we began to be stung, without understanding why. It was only on the fifth day that we finally spotted a lot of bedbugs in the bedroom and on the mattress.
This explains the constant itching and pimples on our skin. The mattresses were yellow and dirty, clearly not maintained, and did not match the photos of the hotel. Cleanliness seriously left something to be desired. In addition, we found a cotton swab under a sheet that did not belong to us, which raises serious questions about general hygiene.
This is not to mention the cockroaches circulating in the building.
Fortunately, we were able to treat the problem when we arrived in France and were able to spot bedbugs before they caused more serious damage. If we had not acted quickly, it could have led to serious health problems. This is all the more shocking given that we paid for housing that was supposed to be healthy and secure.
My friend and I were terribly embarrassed.
The most frustrating part of this story is the reaction of the hotel. Rather than assuming the presence of bedbugs and being professional, the establishment accuses us of having brought the bugs back in our suitcases, while we live with our spouses, who had absolutely no such worries. This accusation is not only unfounded but also completely unacceptable.
Moreover, the hotel refuses to refund the entire stay, claiming that it cannot do so on Booking, but also does not want to negotiate or discuss the amount proposed. We don’t even have a say and are accused unfairly, with no possibility of finding common ground.
They impose a derisory amount on us for the two days we were finally able to spot the bugs without possible negotiation.
For a hostel at about 800 euros a week it is unacceptable.
To date I am waiting for a negotiation between booking, the hotel that refuses to cooperate with booking and a huge loss of money that seems to me just to be refunded.
In summary, we strongly recommend against this hotel. Lack of professionalism, refusal to take responsibility for hygiene problems, and deplorable Processing of customers are factors that will make us never return to them. If you care about your comfort and health, go your way.
My friend and I stayed at this hotel for a week and we had an extremely unpleasant experience.
From the very first days, we began to be stung, without understanding why. It was only on the fifth day that we finally spotted a lot of bedbugs in the bedroom and on the mattress.
This explains the constant itching and pimples on our skin. The mattresses were yellow and dirty, clearly not maintained, and did not match the photos of the hotel. Cleanliness seriously left something to be desired. In addition, we found a cotton swab under a sheet that did not belong to us, which raises serious questions about general hygiene.
This is not to mention the cockroaches circulating in the building.
Fortunately, we were able to treat the problem when we arrived in France and were able to spot bedbugs before they caused more serious damage. If we had not acted quickly, it could have led to serious health problems. This is all the more shocking given that we paid for housing that was supposed to be healthy and secure.
My friend and I were terribly embarrassed.
The most frustrating part of this story is the reaction of the hotel. Rather than assuming the presence of bedbugs and being professional, the establishment accuses us of having brought the bugs back in our suitcases, while we live with our spouses, who had absolutely no such worries. This accusation is not only unfounded but also completely unacceptable.
Moreover, the hotel refuses to refund the entire stay, claiming that it cannot do so on Booking, but also does not want to negotiate or discuss the amount proposed. We don’t even have a say and are accused unfairly, with no possibility of finding common ground.
They impose a derisory amount on us for the two days we were finally able to spot the bugs without possible negotiation.
For a hostel at about 800 euros a week it is unacceptable.
To date I am waiting for a negotiation between booking, the hotel that refuses to cooperate with booking and a huge loss of money that seems to me just to be refunded.
In summary, we strongly recommend against this hotel. Lack of professionalism, refusal to take responsibility for hygiene problems, and deplorable Processing of customers are factors that will make us never return to them. If you care about your comfort and health, go your way.
情侶
留言日期：2025年11月12日
入住日期：2025年11月
Worst experience ever. Absolutely horrible.
The worst experience my girlfriend and I have ever had with accommodation. I never write reviews, this is the first time. We arranged with the Hostal staff for a late check-in, we spoke to them on the phone when we arrived in Barcelona and 20 minutes before arriving at Hostal Excellence. They said they would be there to give us the keys to our room, but when we arrived there was no one and none of the associated contacts were answering the phone. They left us waiting without ever responding to our calls for over an hour. We ended up having to go to another, much more expensive hotel because it was already 2:30 am and we needed to sleep. We contacted Booking.com for help and they cancelled our 4-night stay and we were fully reimbursed. Only after Booking.com resolved the issue did the Hostal staff try to contact us and didn't even apologize! They showed no remorse for leaving us without accommodation when we had already paid. It's not even worth mentioning other problems with the Hostal because other reviews already mention them.
家庭旅客
留言日期：2025年11月1日
入住日期：2025年10月
AVOID AVOID AVOID
I have stayed there for two nights with my child. The day I came, everything fine at first - I wasn’t expecting huge rooms etc, seemed fine. Left my bags, went for dinner, came back to a message about A BOILER BEING BROKEN. They seemed quite relaxed about it said it will be fixed in the morning, I thought “yeah cool”. Morning came, then afternoon… I was in and out sightseeing and every time I came in I was asking a member of staff when will it be fixed, their response was always “in two hours”. It got so ridiculous I burst in tears.
Easy to guess - water was not fixed until the end of stay, means me and my child were not able to have a normal shower…
I am current awaiting a refund, as I’m back home… let’s hope they can at least sort that one out….
Barcelona is great, this places location is great, but this whole situation - not being able to resolve emergency like a boiler!!! Shocking. On top of that I’m bitten by bedbugs. Beds were uncomfortable as well……
Easy to guess - water was not fixed until the end of stay, means me and my child were not able to have a normal shower…
I am current awaiting a refund, as I’m back home… let’s hope they can at least sort that one out….
Barcelona is great, this places location is great, but this whole situation - not being able to resolve emergency like a boiler!!! Shocking. On top of that I’m bitten by bedbugs. Beds were uncomfortable as well……
家庭旅客
GR
留言日期：2025年2月17日
入住日期：2025年2月
Not bad for hostal
Good location . Room nit bad. Bathroom out clean. Soap shampoo. Tea coffee water cooler free. Staff kind few English. Balcony in the room . 4 nights nobody clean. Was quite but after 6 morning noisy out University. Small fridge no space. Heating no in the room some small but was not cold.
情侶
留言日期：2024年8月29日
入住日期：2024年8月
Never this Hostal again, a pure nightmare
Horrible experience! Never in my life have I encountered such treatment. We spent 3 days and nights in a room without air conditioning in the middle of August in hot Barcelona, where it was 36°C. The AC in the room didn’t work at all. Despite making our reservation by phone and confirming directly with them that the room had AC, it was broken when we arrived. There was also a broken fan which is dangerous to use. We reported the issue immediately and they pretended they were going to fix it but did nothing. It turns out they have several rooms with a non functionning AC and they know it. When we asked them to change our room they claimed to be fully booked. So we asked for a discount because it’s impossible to sleep in that heat, the rude receptionist initially offered only a 20% discount. The next day, she changed her mind claiming the room already had a discount! Horrible and unacceptable! NEVER book here! Even though it’s a hostel, when your listing says there’s AC and you don’t provide it, it’s a scam!!
地點良好
08001 西班牙巴塞隆納蘇塔特威拉C/ de Santa Anna, 27|距離市中心 0.3 公里
入住與退房
最早入住時間：
14:00
最晚退房時間：
12:00
實用資訊
此飯店歡迎孩童入住
請聯絡飯店，詢問有關新增額外床位的問題。
請聯絡飯店，詢問有關新增嬰兒床的問題。
寵物禁止入住
請注意，以下項目可能會產生現場收費，您可以根據需要聯繫飯店瞭解具體金額：晚上 11:00 後至午夜延遲入住以及額外時間入住。
如果您預計於入住時間以外抵達，請提前通知飯店。您可以在預訂時於特別要求欄中註明。
此飯店不接待聚會。
請注意，飯店位於一棟建築的一樓，沒有電梯。
請注意，根據2025年2月1日生效的第933/2021號皇家法令，西班牙的飯店在辦理入住時可能會要求提供部分個人訊息，包括但不限於14歲及以上顧客的身分證件、地址、電子郵件和電話號碼，以及證明與14歲以下未成年人的關係。
此飯店接受以下付款方式：
Cash