Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. According to the requirements under Vietnamese law, guests are required to present their photo identification, passport or birth certificate of every passenger upon check-in. Guests are responsible for self-checking room furnishing and facilities, food/drinks in minibar upon check-in and check-out as per regulations of the Hotel. For any changes to the reservation, guests are required to inform the property at least 7 working days prior to check-in. Guests may experience disturbances and noises from 09:00 until 16:00 at Bay View Restaurant. The property apology for any inconvenience caused. Kindly present children's birth certificate(s) upon check-in. If children's birth certificates are not provided, their age will be converted based on their height. Full-board meals will begin with dinner on the day of check-in, and end with lunch on the day of check-out. Should you wish to have lunch on your arrival date instead of departure date, please inform the property at least 5 days in advance. This meal-change option is only available for arrival before 13:00 and departure before 12:00. Changing meal options on arrival day is not possible. Room rates on [31 December] not include a gala dinner. There will be a compulsory fee applied for Christmas and New year Gala Dinner- Which does not include room rate and should be collected at property as Vinpearl Policy. • Hotel Credit is only used for all services provided by the hotel (without using external providers) for example: F&B, Spa treatment (not massage), Laundry, Car rental service provided by the hotel… Bar drinks (alcoholic beverages not applicable) / Room Service not applicable; / Do not use hotel credit to buy room-related services: Buy more rooms, upgrade view, room class, additional surcharges... • Full-board meals will begin with dinner on the day of check-in, and end with lunch on the day of check-out. Should you wish to have lunch on your arrival date instead of departure date, please inform the property at least 5 days in advance. This meal-change option is only available for arrival before 13:00 and departure before 12:00. Changing meal options on arrival day is not possible. RESORT REGULATIONS To contribute to a civilized resort environment, please comply with the following regulations: Outside food/drinks are not allowed. Please inform front desk if brought, fee applies VND 1,175,000/time. Hotel will not be responsible for related safety. Do not bring fruits with a strong smell (such as durians, jackfruit, fish sauce, etc) into the hotel room SPECIAL OFFER from Vinpearl Resort & Spa Long: - Complimentary laundry credit voucher VND 100.000 and priority express laundry for guests staying from 2 nights (applicable to laundry bill from 350,000 VND) - Complimentary voucher credit VND 200.000 applicable for bill from 1,000,000 VND at outlet ALC F&B: Akoya & Pavilion Restaurant (Not applicable for In Room Dining and Buffet restaurants) - Complimentary Spa voucher credit VND 500.000 for bill from 2,000,000 VND at Vincharm Spa (Applicable to bookings made in advance between 10:00 - 16:00 pm) - FREE upgrade to Deluxe Ocean room based on the room availability upon check-in date (Only applies to bookings on WEEKDAY- from Sun to Thusday
